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Return & Refund Policy

Returns

To be eligible for a return, your item must be completely unused, unworn, in its original packaging, and in the exact same condition that you received it.

  • Damaged or incomplete items will only be accepted for return or potential replacement if they are returned in their original packaging.
  • Service Requests: To report an issue, please submit a service request within 7 days of delivery to support@roomifyeurope.cloud
  • Your request must include a detailed description of the service required and clear photographs of the item.

How to Start a Return

To initiate a return, you must contact our support team first at support@roomifyeurope.cloud

Important: Do not send your purchase back to the address printed on the shipping box. Our fulfillment partners do not accept un-authorized returns at their primary shipping docks, and packages sent there will be lost or rejected, making your return invalid. Once your return request is reviewed and approved, our support team will provide you with the exact designated European return warehouse address and a return authorization slip.

Return Shipping Costs

Customers are responsible for paying all return shipping costs for change-of-mind returns. Shipping costs and any local customs duties or transaction processing fees from the original purchase are non-refundable. We strongly recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, broken, or if you received the incorrect item, please notify us immediately within 48 hours of delivery at support@roomifyeurope.cloud so we can file an immediate claim with the carrier.

Please include:

  • Your order number.

  • Clear photographs or a short video showing the damage or the incorrect item.

Once our team verifies the issue with our fulfillment partner, we will either arrange for a brand-new replacement to be shipped to you immediately at no extra cost, or issue a full refund.

Refunds

Once your return is received at the warehouse and inspected (or your damaged item claim is verified), refunds are issued automatically back to your original method of payment within 5–7 business days.