Return & Refund Policy

We strive for complete satisfaction with your Roomify Europe purchase. To ensure a smooth process, all returns and claims are handled in accordance with the following centralized policy.

1. General Return Window & Terms

Standard Return Window : You may request a return within 7 calendar days of delivery (extended to 14 calendar days for EU retail customers where applicable).

Item Condition : Returned items must be completely new, unused, in original condition, and packed in their original packaging (including pallets, where applicable) along with all delivery notes.

Non-Returnable Items : Final sale items, discounted/promotional items, gift cards, and custom made-to-order products tailored to individual preferences are non-returnable. We strongly encourage requesting material samples prior to purchasing custom items.

Return Shipping Costs : Return shipping costs are the sole responsibility of the customer. Shipping fees are non-refundable.

2. How to Initiate a Return

To start a return request, contact our support team first at support@roomifyeurope.cloud

Important : DO NOT ship items back to the return address listed on your original delivery parcel. Warehouse facilities cannot accept unauthorized returns. Once your request is reviewed and approved, our support team will provide you with the designated European return warehouse address and an official Return Authorization (RA) slip. Unapproved returns will be rejected.

3. Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon arrival. Because our logistics partners enforce strict reporting deadlines :

24-Hour Notice Required : You must report any damaged, defective, or incorrect items to support@roomifyeurope.cloud within 24 hours of delivery.

Immediate Freight Carrier Refusal : If a package arrives visibly crushed or damaged, inform the courier and refuse delivery immediately.

Required Documentation : All claims must include your order number, photos of the outer shipping container (showing the shipping label clearly), photos of the inner protective packaging, and clear photos/videos of the damaged item.

4. Refund Processing

Once your return is delivered to the designated return warehouse and passes quality inspection (or your damage claim is approved), your refund will be processed automatically to your original payment method. Approved refunds are typically completed within 10 business days.

Corporate Headquarters & Inquiries

For questions regarding our return policies or corporate entity, you may also reach our central office :
Entity : Roomify Europe (Pty) Ltd
Address : 19 Sparrow Crescent, Rant-en-Dal, Krugersdorp, Gauteng, 1739, South Africa
Customer Support : support@roomifyeurope.cloud
Phone (International Line) : +27 82 492 4822