Shipping & Delivery Policy

1. Delivery Rates & Checkout

Shipping fees are calculated dynamically at checkout based on the total weight, dimensions, and final destination of your order. All rates and applicable regional taxes/VAT are clearly displayed before you complete your payment.

2. Delivery Locations

We deliver exclusively to valid residential and commercial street addresses. We do not deliver to packing stations or parcel lockers. Because orders are dispatched directly from fulfillment centers within Europe, deliveries to EU member states will not incur unexpected import duties.

3. Processing & Delivery Timelines

To ensure accurate expectations across our varied product collections, shipping times are structured as follows :

Order Processing Time : 2 to 5 business days (excluding weekends and statutory holidays).

Estimated Delivery Window :

• Standard EU Destinations : 3 to 7 business days following dispatch.

• Remote Areas, Islands & Non-EU European Countries (e.g., UK, Switzerland, Norway) : 5 to 10 business days following dispatch.

• Made-to-Order & Custom Items : Custom or made-to-order items follow specialized production schedules before dispatch.

4. Split Shipments & Tracking

Because our collections are curated from specialized artisans and fulfillment hubs across Europe, items in a single order may occasionally ship separately. If your order is split :

You will receive separate packages on different days.

You will receive an automated shipping confirmation email with a unique tracking link for each individual package as it dispatches.

Questions Regarding Shipping?

Our customer support team is on standby to help you with order updates or shipping inquiries :
Email : support@roomifyeurope.cloud
Phone (International Line) : +27 82 492 4822
Corporate Entity : Roomify Europe (Pty) Ltd, 19 Sparrow Crescent, Rant-en-Dal, Krugersdorp, Gauteng, 1739, South Africa